Frequently Asked Questions

Absolutely! We love creating custom pieces. Please contact us with your specific request and we'll provide you with a quote and estimated delivery time.

For Digital products:

 * Once a digital product has been downloaded, we cannot offer refunds or exchanges.

We recommend carefully reviewing the product description and any previews or samples provinded before making a purchase. If you have any questions about a product, please contact us before purchasing. 

We strive to provide high-quality digital products. If you encounter any technical issues with a downleaded product, please contact our support team, and we will do our best to assist you.

For personalized products:

 * Due to the nature of our handmade and personalized products, we cannot offer refunds or exchanges. However, if you receive a damaged or defective item, please contact us within 7 days of delivery. We will do our best to resolve the issue.

While we may not offer traditional returns or exchanges for personalized items, we find important to have a clear and fair policy in place. Here's more policy:

 * Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of delivery. We will either replace the item or offer a full refund.

 * Errors in Customization: If there is an error in a personalized item due to our mistake, we will correct the issue at no additional cost.

 * Customer Satisfaction: We strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, please contact us to discuss possible solutions.

For non-personalised products:

We want you to be completely satisfied with your purchase. If you're not happy with your item, you may return it for a full refund or exchange within [number] days of receiving your order.

To be eligible for a return or exchange, your item must be:

 * In its original condition

 * Unworn, undamaged, and unwashed

 * In its original packaging

To initiate a return or exchange, please contact us at info@ritaojeda.com to obtain a return authorization number.

Once we receive your returned item and confirm that it meets the return conditions, we will process your refund or exchange. Please allow 7-9 business days for your refund to be processed.

Please note that shipping costs for returns are the customer's responsibility, unless the return is due to our error.

Once you've purchased a digital product, you will receive a download link via email. Simply click on the link to download your files.

Tips for downloading:

 * Check your spam or junk folder: Sometimes, emails with download links may end up in these folders.

 * Save the files to your computer: Download the files to your computer or ather electronic device, for easy access and future use.

 * Unzip the files: If the files are compressed in a ZIP format, you'll need to unzip them before using them. You can use software like WinRAR or 7-Zip to do this.

If you encounter any issues with downloading your digital product, please contact us for assistance.

Disclaimer :

"All products on this website are protected by copyright laws. You may use the products for personal use only. Commercial use of these products is stricly prohibited without prior written consent from Rita Ojeda."

Still working on it! 

Most orders are dispatched within 5-10 business days depending on the amount of the order to be made. Once it's dispatched, the carrier such as Royal Mail, for instance, aims to deliver your order within 2-3 working days, depending where the order is to be delivered. Please note that this is an estimate, and actual delivery times may vary.

For specific delivery information on Royal Mail, please check their website or contact your local website.

We will keep you informed about your order processing and sending stages.